Delivery & Shipping Policy
At Antonia Scrubs, we know that medical professionals rely on their scrubs and workwear arriving on time. This policy explains how we process, ship and deliver orders placed on our website, both within the United Kingdom and internationally, and sets out the delivery costs, estimated timescales and your rights if something goes wrong.
1. Order Processing
- Orders are picked, packed and dispatched from our UK-based warehouse, Monday to Friday, excluding public and bank holidays.
- Orders placed before [XX:XX] are processed the same working day; orders placed after this time are processed the next working day.
- You will receive an email confirmation as soon as your order is placed, followed by a dispatch notification with tracking details once your parcel has left our warehouse.
2. UK Delivery
All UK orders are shipped directly from our local UK warehouse. We are currently finalising our local UK delivery partner, and this policy will be updated with full courier details shortly. In the meantime:
- Courier: [UK courier — to be confirmed]
- Dispatch point: our UK warehouse, for fast, duty-free delivery to UK addresses.
- Estimated delivery time: [X–X working days] from dispatch. This is an estimate and not a guaranteed delivery date.
- Free UK delivery on orders over [£XX.XX] — see the shipping rates table below for full pricing.
- Tracking information is provided for all UK orders where available from the selected service.
3. Rest of World Delivery
For customers ordering from outside the United Kingdom, we ship internationally via DHL, a trusted global courier offering reliable tracked delivery to most countries worldwide.
- Courier: DHL (DHL Express / DHL Parcel, depending on destination and order weight).
- Estimated delivery time: [X–X business days] from dispatch, depending on the destination country and customs processing.
- A tracking link is emailed to you as soon as your order is handed to DHL.
- Delivery times may vary during peak periods, public holidays in the destination country, or due to customs checks outside our control.
4. Shipping Rates
Shipping costs are calculated based on order value and destination. Prices below are placeholders — to be confirmed and updated.
| Order Value | Delivery Method | Estimated Delivery Time | Shipping Cost |
| UK Delivery — shipped from our UK warehouse | |||
| Under £50.00 | [Courier — TBC] | [X–X] working days | £ [ ] |
| £50.00 – £99.99 | [Courier — TBC] | [X–X] working days | £ [ ] |
| £100.00 and over | [Courier — TBC] | [X–X] working days | [Free / £ ] |
| Rest of World Delivery — shipped via DHL | |||
| Under 75.00 euro | DHL | [X–X] business days | [ ] euro |
| 75.00 – 149.99 euro | DHL | [X–X] business days | [ ] euro |
| 150.00 euro and over | DHL | [X–X] business days | Free / [ ] euro |
Note: All shipping costs shown above are exclusive of any customs duties, import taxes or local charges that may apply to international orders (see Section 6).
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your parcel’s journey. You can also track your order at any time by logging into your account or contacting our customer service team.
6. Customs, Duties & Import Taxes
For all international orders (outside the UK), customs duties, import taxes and any other local charges are not included in the product price or shipping cost shown at checkout. These charges are determined by the customs authority of the destination country and are the responsibility of the recipient.
- We are unable to predict the exact amount of these charges, as they vary by country and order value.
- Failure to pay customs duties may result in delays, or the parcel being returned to us or destroyed by customs; in these cases, a refund of shipping costs may not be possible.
- By placing an international order, you accept responsibility for any applicable import duties and taxes.
7. Delivery Issues, Damaged or Missing Items
We take great care in packing every order, but if something goes wrong, please let us know within [5 working days] of delivery so we can resolve it quickly.
- Please inspect your parcel as soon as it arrives and report any damaged, missing or incorrect items to our customer service team.
- Requests for proof of delivery must be made within [X months] of the delivery date so that we can investigate with the courier.
- We remain responsible for your order until it is successfully delivered to the address provided at checkout.
8. Delivery Address & Failed Deliveries
It is your responsibility to ensure that the delivery address and contact details provided at checkout are complete and accurate. We cannot be held responsible for delays, additional costs or non-delivery caused by incorrect or incomplete address information, or by a failed delivery attempt at the address provided.
If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery; an additional shipping charge may apply.
9. Contact Us
If you have any questions about your delivery or this policy, please contact our customer service team at sales@antoniascrubs.com.